Terms and Conditions (AGB)

Your contractual partner for orders on this website is

Visicon GmbH
Limmatstrasse 111
8005 Zürich

which is hereafter referred to Visicon GmbH.

These terms and conditions apply to purchase contracts between you and Visicon GmbH.

The sales contract becomes valid and your order becomes binding as soon as you have clicked on the order button at the end of the ordering process. The order will be confirmed by us by e-mail.

We constantly adapt our product range to the latest technical standards. The most current assortments, prices and shipping costs, which are available online at the time of ordering, apply. Prices are subject to change at any time. In the event of erroneous errors, we reserve the right to adjust prices in consultation with the customer.

All orders are generally binding. By completing the order you confirm that you have checked your entries and that the transmitted order data are correct. The processing of delivered data and picture products ordered by the customer can take place in the context of a technically automated procedure without manual preliminary examination and correction by any of our staff.

After completion of the order, production data can no longer be changed or can only be changed against payment of the costs already incurred. Please note that orders cannot be deleted or merged after they have been sent. The processing of your order usually begins on the same or the following day. We reserve the right to reject orders without giving reasons and to obtain information in case of suspicion of misuse.

Delivery times and shipping options at the time of ordering can be checked online. In case of delivery delays on our part, we will contact you as soon as possible by e-mail or telephone. If we inform you about delivery delays, you are entitled to cancel your order at no extra cost. We are entitled to send partial deliveries.

If the transport company returns the dispatched goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful dispatch. For a second or third shipment, a flat rate of CHF 6.- (letter) or CHF 12.- (parcel) per shipment will be charged. This flat rate includes the second processing of the order as well as the postage costs for the unsuccessful as well as for the new dispatch.

We assure you a professional and high quality execution of your orders. In addition, we make every effort to adhere to our very short production and delivery times.

We expressly disclaim any liability for damages that may be derived from the use of our services and products. You are responsible for ensuring that the products are used and applied correctly and professionally.

Instructions and special product information, which we make available online for the products, must be strictly observed. Any claims for damages are limited to the pure material value. Further claims are excluded.

We would like to point out that a right of revocation is excluded for products on this website with a detail design, freely selectable size, configuration or refinement ("individual product"), because the created products / works are individually made according to your specifications and customised to your personal needs.

Shoud you find any of your products has a defect and you want to return it for any of the below reasons, please always contact us before returning any goods. We are sure we will find a good solution to your issues. Please note that defects and damages can no longer be objected to after a period of 10 days after receipt of the goods. Therefore please check your delivery immediately after receipt.

Transport damages:
In the event of obvious transport damage, please contact Swiss Post immediately and request a postal damage form, as Swiss Post, as our logistics partner, will take care of such damage claims and discuss them directly with you.

Production faults:
If the delivered product has obvious production defects, please contact us immediately at info@onlinestempel.ch or call us on +41 44 798 24 14 so we can discuss the next steps with you. Please do not return any products without prior consultation with us.

Spelling mistakes:
You are responsible for checking that data has been entered correctly. We process data digitally directly from your input. Typographical errors therefore do not entitle you to return products.

Standard products / Standard stamps:
For standard products (e.g. ink pads) and standard stamps (e.g. stamps with no editing options) we grant a right of return of 14 days after receipt of products.

In any case, products must be in their original packaging, unused and without visible damage in order for us to accept them as returnable.

In the event of total or partial destruction of the product due to improper handling / installation, there is no right to claim replacement free of charge.

Wrong orders:
In exceptional cases you can return personalised stamps. However, a fee of 50% of the value of the goods will be charged for the individual production of the text plate. Returns can only be accepted with prior agreement from our customer service. No returns of personalised products will be accepted without confirmation of the return from our side. The return costs are to be borne by the customer in any case.

In addition to various payment options such as Paypal, credit card, etc., we also offer ordering on invoice. When paying via Paypal or by credit card, the terms and conditions of the respective provider apply. In the case of purchase on invoice, we reserve the right to carry out an internal check (new customer, open invoices, address research, CR entry, ordered products, etc.) in addition to a credit check and, in certain cases, to deliver only on prepayment.

The payment deadline for delivery on invoice is shown on the invoice. Any reminders will be sent electronically by e-mail to your address or by post to the invoice address you have provided. We reserve the right to charge a reminder fee per reminder level after the first payment reminder.

Unpaid claims will be transferred to the external debt collection agency PAIR Finance Suisse GmbH for collection after unsuccessful reminders. In addition to settling the invoice amount, the customer is also obliged to reimburse all costs incurred in connection with the delay in payment (in particular default interest, reminder fees, legal fees). The collection fees depend on the amount of the claim, but do not exceed the recommendations of the Inkasso Suisse Association.

Examples of collection costs for late payment (non-exhaustive list):

Claim up to CHF 50.- Late payment costs maximum CHF 80.-
Claim CHF 200.- Late payment costs maximum CHF 140.-
Claim CHF 500.- Late payment costs maximum CHF 195.-

All delivered goods remain the property of Visicon GmbH until full payment has been received.

With your order you confirm that you own all rights (trademarks, copyrights, etc.) for the data transmitted by you to be reproduced. Should claims of third parties against Visicon GmbH arise in connection with your order due to infringement of copyright, trademark or other rights, you are obliged to defend these claims at your expense and to compensate Visicon GmbH for the damage incurred.

All designs provided on this website are copyrighted and may not be used by third parties without permission.

We treat your data confidentially and pass it on to third parties only to the extent necessary for order processing. They are obliged to treat your data confidentially. Please also read our Privacy Policy.

In the event of disputes, Swiss law shall apply exclusively. The place of jurisdiction is Zurich.

Zurich, August 2024